Returns and Refund Policy

We are very proud of the quality of our products and our high level of customer service. If you are not happy with your purchase please return your unused item in its original packaging to us for an exchange or no quibble refund.

How to return your items:

Please contact us on 0207 450 0480 within 14 days of receiving the goods to notify us of your return. When returning goods, please include your name, order number and contact number with your goods and send to:

Returns Department

Department Dentons Catering Equipment,

2/4 Clapham High Street,




You are liable for the cost of returning goods to us.

Custom, or bespoke orders are not eligible for a refund or exchange.

Non stock items will be liable for a 15% restocking charge.

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item.